Shipping policy
Shipping Policy
Last Updated: June 22, 2026
Thank you for shopping with Jveccolonyretail.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed and shipped within 2–3 business days after payment has been successfully confirmed.
Orders are processed and shipped on business days only. Orders placed on weekends or public holidays will be processed and shipped on the next available business day.
During periods of high order volume, processing times may be slightly extended.
Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to:
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Severe weather conditions
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Natural disasters
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Transportation disruptions
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Carrier service interruptions
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Public emergencies
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Other unforeseen circumstances
If delays occur due to these factors, orders will be shipped as soon as normal shipping operations resume and the conditions causing the delay have been resolved.
Estimated Delivery Time
After shipment, the estimated delivery time is generally between 30 and 45 days.
Please note that delivery times are estimates only and may vary depending on destination, carrier operations, local delivery services, weather conditions, and other external factors.
Shipping Rates
Shipping costs and free shipping eligibility vary by country and region.
The shipping options available for your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and provided to you.
You can track your shipment at:
Please allow sufficient time after shipment for tracking information to become available within the carrier's system.
Lost Packages
If your package appears to be lost, delayed for an unusually long period, or tracking information has stopped updating, please contact us at:
Our support team will assist in investigating the shipment and working toward a resolution.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
We are not responsible for delivery issues, delays, or losses resulting from incorrect, incomplete, or undeliverable addresses provided by customers.
Address Changes
If you need to modify your shipping address after placing an order, please contact us as soon as possible.
Although we will make reasonable efforts to accommodate address changes, we cannot guarantee modifications once order processing or shipment has begun.
Contact Information
Legal Representative: GILLIAN CHO
Email: admin@jveccolonyretail.com
Phone: 4693184751
Business Address: Multi-member LLC • 500 W 7th St, Fort Worth, TX 76102, United States